Want your new hires to receive the Health & Safety guidelines via Email so they’ve always got it on file but you’d like to give the Welcome video a personal touch by sending it via SMS?
When designing your Enboarder sequences, you can now determine which channel a notification should be sent through. Email, SMS, Slack, Microsoft Teams or Facebook Workplace - the choice is yours!
How do I enable this feature?
At a sequence level, click the options icon and click edit.
Under the Advanced options, you will find the option Send sequence using. Select the communication channel you would like to force this communication to.
Don’t have your employee’s contact details for a certain channel? Not to worry - Enboarder will default to their preferred channel.
Once saved, at a timeline view, you can see the icons represented on the sequence to showcase which channel has been recommended. If there is no icon, the preferred channel will always be used:
If you have integrated with a collaboration channel such as Slack, Microsoft Teams, or Facebook Workplace, you can now have the option to choose which sequences send via Email/SMS or Slack, Microsoft Teams, or Facebook Workplace. Once integrated the option will display in the Send sequence using dropdown:
Check out the below articles for instructions on how you can set up integrations with Slack, Microsoft Teams, or Facebook Workplace: