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Enboarder Support: Chat, Help Center, and Community
Enboarder Support: Chat, Help Center, and Community
Adam Faludi avatar
Written by Adam Faludi
Updated over 10 months ago

If you're looking for support, we're here to help! You have access to Chat, Community, and Help Center!

To access all of these services, click the ? in the top right of any Enboarder page.

Table of Contents

Chat

Our Support Team will get back to you within a few hours* when you message using Chat. To get started with Chat, ensure you provide as much detail as you can around your question (like the Unique ID, Workflow name, employee/stakeholder names, etc). You can even send them the URL of the page you're stuck on!

See an error message like the one below? Make sure you copy and paste (or screenshot) the error code and provide it with your message.

What information do you need to provide when reaching out?

Great question! While we know every scenario is different, there are a few things you can provide every time you reach out.

Feel free to copy and paste this straight into the chat when you're stopping by!

  • Employee/Manager/Admin name(s):

  • Account name:

  • Journey name:

  • Sequence name:

  • Module name:

  • URL of page experiencing the issue (including SMS):

  • Time and date of issue:

  • How many participants/admins are experiencing this issue:

  • A detailed description of the issue:

  • Screenshots/Screen recording:

It's important that relevant fields are filled out to enable our team to help you faster and more efficiently.

Help Center

If you want to explore our Help Center articles you can also click on the ? icon and then click Help Center You can then browse at your leisure and become an Enboarder Rockstar!

We also serve up unique articles depending on which page you're on. So if you're on your Dashboard, you'll see the below!

Need help finding articles? Click on the button below! ⬇

Finding help articles

Community

Don't just take our word for it. Use Enboarder Community to connect directly with your HR Peers! Join hundreds of other Enboarder customers to ideate, discover, and connect by asking the Community.

It's not just limited to questions!

What's on your Wish List?

What do you wish you could do with Enboarder? Add your dream features and support other ideas by upvoting them on our all-new Wish List page, exclusive to Enboarder Community.

Product Updates

Ever wanted to know what we've been up to behind the scenes? Subscribe to Product Updates to stay up-to-date with our recent enhancements and news right from within Enboarder Community.

Please note: To access Enboarder Community, you will need to create a new username/password. You will not be able to use the same login details as your Enboarder account.

Enboarder Academy

Whether you're new to Enboarder or ready to take your skills to the next level, Enboarder Academy is a learning hub designed to help you become an Enboarder Pro. From comprehensive courses to get you started to tips and tricks on our most powerful features, you can now find it all in one place. 🎓

To access Enboarder Academy, click on the ? button at the top right corner and select Academy.

In order to access the Enboarder Academy please use a different login.

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