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Ongoing Support

We can reach you, but can you reach us? Of course! Find out how here! 😎

Adam Faludi avatar
Written by Adam Faludi
Updated over a week ago

You used to call me on my cell phone 🎶

... but now there's a much easier way to get a hold of us!

At Enboarder we pride ourselves on our stellar support model. We have dedicated Enbaorder Support Specialists working in Austin, London and Sydney!

You can get in touch with an Enboarder expert whilst you’re building on the go Monday-Friday, 24 hours a day. And, the team will get back to you within a few hours!

What information do you need to provide when reaching out?

Great question! While we know every scenario is different, there are a few things you can provide every time you reach out.

Feel free to copy and paste this straight into the chat when you're stopping by!

  • Employee/Manager/Admin name(s):

  • Account name:

  • Journey name:

  • Sequence name:

  • Module name:

  • URL of page experiencing the issue (including SMS):

  • Time and date of issue:

  • How many participants/admins are experiencing this issue:

  • A detailed description of the issue:

  • Screenshots/Screen recording:

It's important that as much of this is filled out to enable our team to help you faster and more efficiently.

Finding articles

You can search for help articles within the Chatbot function (in the "Find Your Answer Now" text field as below) that will walk you through step-by-step scenarios by typing in a word or two and then clicking the > arrow.

Or, simply bookmark for on-demand articles any time, anywhere!

(Note, when viewing articles you must be logged in to Enboarder to see the full list, we also recommend not using a private browser or a browser that automatically clears cookies as most articles are private!)

If you can't find what you need there or need more information, you can submit your question by starting a 'New conversation'.

One of our dedicated Support Specialists will be in touch as soon as possible! (For each new question, please start a new conversation or the team may not be notified!)

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