Overview: Understanding the Notification and Finished Modules in Sequences
When you add a new Sequence in Enboarder, two modules are automatically included: the Notification Module and the Finished Module. Hereâs a breakdown of how each module works and how to make the most of them.
Notification Module
The Notification Module is the first touchpoint your employees have before they enter the Enboarder application using the sequence link. Think of it as the delivery method for your contentâwhatever you type here is exactly what your recipients will see.
Notification Channels
You can send notifications through various channels, including SMS, Email, Slack, or Teams. The customization options vary based on the channel you choose:
Plain Notifications: For SMS, Slack, and Teams, the notification is text-based, with a simple URL link to access the Enboarder application. The text area includes a character counter that alerts you when your message exceeds 200 characters, helping you stay within the character limits of certain platforms (e.g., SMS, WeChat, WhatsApp).
Example: Here's how a plain SMS notification might look:
Rich Notifications: When using email, you can create a more engaging notification by adding images, profile links, and buttons. This allows for a visually appealing experience that aligns with your brand. Custom fonts is now supported in the Enhanced Notification module, available within your Modules.
Tip: Check out your Default Brand/Colors here to ensure your emails match your companyâs branding, including fonts and colors.
Example: Here's how a rich email notification might look:
Josh Debenham, from our Customer Success Team in Sydney, walks through the rich notification features in the short video below:
Removing the URL Link
If you want to send a notification without directing recipients to the Enboarder application, simply uncheck the sequence link option at the bottom of the editor. This will remove the URL from your notifications.
Finished Module
The Finished Module wraps up your communication by letting recipients know theyâve reached the end of your content. It includes a limited set of widgets, such as:
Text Widget
Image Widget
Button Widget
You can keep it simple or get creativeâadd a button that links to your companyâs values, or use this as an opportunity to reinforce your brandâs messaging.
If you don't want certain sequences to send a notifcation message to a contact channel, and instead have end users access the sequence directly from the MyDashboard area, then you can suppress these! Expand this section below to find out how.
Suppress Notification
Suppress Notification
Overview
The Suppress Notifications feature in Enboarder gives you fine-grained control over how and when users are notified about tasks and activities. This helps you streamline communication, reduce inbox clutter, and create a more focused onboarding experienceâespecially for workflows that donât require user action or when you want to centralize task management via the dashboard.
What is Suppress Notifications?
Suppress Notifications allows administrators to prevent automatic notifications (emails or in-app alerts) from being sent for specific sequences. When enabled, users wonât receive a notification for that sequence. The behaviour of how the sequence executes will depend on whether âShow URL Sequence Linkâ is on or off in the Notification Module.
Why Use Suppress Notifications?
Reduce Notification Fatigue: Prevent users from being overwhelmed by multiple emails, especially when several tasks are assigned at once.
Centralize Task Management: Encourage users to rely on the âMy Dashboardâ as their single source of truth for all onboarding and workflow activities.
Improve Reporting: Split complex workflows into multiple sequences for better reporting, without increasing the number of notifications sent to users.
Streamline Backend Processes in conjunction with âShow URL Sequence Linkâ off setting: For sequences that only involve backend modules (like webhooks or value updates), notifications are unnecessary. This use case currently enabled through âShow URL Sequence Linkâ off setting in the notification module. However, enabling âsuppress notificationâ on sequences where âShow URL Sequence Linkâ is off suppresses the notification entirely and eliminates the need to configure a dummy email address. Even a regular employee or stakeholder email configured with a sequence that has "Show URL Sequence Link" off will not receive an email, if âsuppress notificationâ is turned on as well.
Admin Experience:
Admin can choose to suppress notifications at Sequence level by turning this feature on.
The admin or reporter can identify if notification is suppressed via the suppress notification icon as highlighted below in the timeline view:
NOTE: If the admin chooses to âRe-sendâ or âForwardâ a sequence for which âSuppress Notificationâ is enabled, the notification is sent, and is no longer suppressed. This is also true for the case when the admin user chooses âSendâ or âForwardâ for a pending sequence. The reasoning behind this is that the admin user is explicitly sending the notification, so the notification should no longer be suppressed.
In summary, the âsuppress notificationâ setting applies only to the automatic execution of sequence, and not when the notification is manually triggered by the admin user.
The sequence will be marked as completed post the modules within this sequence are completed.
How Do Notification Settings Work Together?
Enboarder provides two key controls for managing notifications:
Show URL Sequence Link Determines if a notification with a direct action link is sent to the user, and also ensures that the sequence auto executes the modules that do not require manual intervention, while skipping the modules that require manual intervention
Suppress Notification Sequence: Prevents any notification from being sent for the sequence.Sequence execution depends on the status of âShow URL Sequence Link" setting. If âShow URL Sequence Linkâ is on, the sequence waits for manual action (from mydashboard), otherwise it proceeds as expected with "Show URL Sequence Link" setting.
Hereâs how these settings interact:
"Show URL Sequence Link" | Suppress Notification Sequence | What Happens? | Example Use Case |
ON | ON | No notification is sent. Sequence waits for user action via dashboard. | Dashboard-driven onboarding: Users check their dashboard for tasks, not their inbox. |
ON | OFF | Notification is sent with a link. Sequence waits for user action. | Standard onboarding: Prompt users via email to complete a form or task. |
OFF | ON | No notification is sent. Sequence executes end-to-end automatically. | Backend-only sequence: Webhook or value update runs silently, no user action needed. |
OFF | OFF | Notification is sent (without a link). Sequence executes end-to-end. | Informational update: Notify users something happened, but no action is required (rare scenario). |
Practical Examples
1. Backend Automation (No User Involvement)
Scenario: You have a sequence that only updates a value or triggers a webhook.
Settings: "Show URL Sequence Link" OFF, Suppress Notification Sequence ON
Result: The sequence runs automatically with no notifications sent.
2. Dashboard-First Experience
Scenario: You want users to check their âMy Dashboardâ for tasks instead of relying on email.
Settings: "Show URL Sequence Link" ON, Suppress Notification Sequence ON
Result: No notification is sent, but the task appears on the dashboard for user action.
3. Standard Onboarding Step
Scenario: You want to prompt users to complete a form or task.
Settings: "Show URL Sequence Link" ON, Suppress Notification Sequence OFF
Result: User receives an email with a direct link to the task.
4. Informational Update (No Action Needed)
Scenario: You want to inform users that something has happened, but no action is required.
Settings: "Show URL Sequence Link" OFF, Suppress Notification Sequence OFF
Result: User receives a notification without a link; sequence completes automatically.
Advanced Example: Streamlined Compliance Reporting & Notifications
Situation:
You want detailed reporting for each compliance activity (e.g. background check, I-9, tax withholding), so you split them into separate sequences. However, you donât want to overwhelm new hires with multiple notifications if these tasks are due at the same time.
Solution:
Enable Suppress Notifications for two of the three sequences.
Send a single notification (for one sequence) advising the new hire that there are multiple compliance forms to complete.
Instruct them to visit their âMy Dashboardâ to view and complete all tasks.
Examples:
Admin view:
Employee and Manager View:
Reporting View:
Benefits:
You get granular, sequence-level reporting.
New hires receive only one notification instead of several.
All tasks are visible and actionable from the dashboard, reducing confusion and inbox clutter.
Best Practices
Enable Suppress Notifications and set "Show URL Sequence Link" off for backend-only or automated sequences to keep user inboxes clean.
For user-facing tasks, decide whether to drive engagement via email ("Show URL Sequence Link" ON) or via the employee/manager dashboard (Suppress Notification Sequence ON).
When splitting sequences for better reporting, use Suppress Notifications to avoid sending multiple emails for related tasks.
Always include clear instructions in your notifications, guiding users to the dashboard when appropriate.
Frequently Asked Questions
Q: Will suppressed sequences still execute?
A: Yes, the sequence will execute as designed (execution logic depends on "Show URL Sequence Link"setting); only the notification is suppressed.
Q: How can I inform users about tasks if notifications are suppressed?
A: Share the âMy Dashboardâ link with users via your first sequence notification so they know where to find and complete their tasks.
Q: Can I see which sequences had notifications suppressed?
A: Yes, reports will indicate when a sequence notification was intentionally suppressed.
Questions đ§
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