Table of Content
The introduction of the Dual Email Workflow Delivery feature lets you send workflow communications to both work and personal email addresses.
This gives you more flexibility in how and when you communicate with your people — whether they’re joining, leaving, or moving within your organisation.
Key benefits
✅ More flexible communication options
✅ No need for duplicate profiles
✅ Improved workflow engagement
✅ Seamless experience for employees transitioning roles
Why the need for dual emails?
Different situations call for different types of communication.
For example:
🎓 Interns becoming full-time employees: Offboard them using their personal email, and onboard them using their new work email.
👶 Employees on parental leave: Keep them engaged through their personal email while still managing work-related updates on their corporate account.
💻 Contractors or remote workers: Some may prefer to receive updates at a non-work email.
With dual email support, you no longer need to create duplicate profiles or worry about losing engagement when someone’s access changes.
How it works
Each employee can now have two emails stored in their profile:
Work email – usually the company domain (e.g.,
@yourcompany.com)Personal email – any non-work address (e.g., Gmail, Outlook, etc.)
For more details visit our help page on Dual emails
Setting up Dual email delivery
Add your work email domains
Go to Settings → Account & Security → Security tab.
Find the Email domains section.
Add all your company’s email domains (e.g.,
@enboarder.com).You can add up to 20 domains.
Once added, any email that matches a listed domain will be treated as a work email.
Personal emails are automatically recognised as any address that doesn’t match your listed domains.
Choose the default email for a workflow
When creating or editing a workflow:
Go to the Settings section.
Under Default email type, choose one of:
Default (primary email address)
Work (domain-aligned)
Personal
Default Email type explained
Default (primary email address) will always leverage the primary email address on hand in your profile.
If you have stipulated work email domains in account settings (ie: ‘enboarder.com’) here you can then decide to use a work or personal email.
E.g. '@enboader.com’ would be recognised as ‘work’ and ‘@gmail' would be seen as 'personal’.
💡 If you haven’t set up email domains yet, this option will be greyed out — with a tooltip reminding you to define domains first.
Adjust emails per sequence (optional)
Need finer control?
Within any workflow sequence, you can choose a specific email type:
Follow workflow settings
Work
Personal
This ensures the right messages go to the right inbox, every time.
Note: Any changes made at sequence level will override changes at the workflow level
Launching workflows
When you launch a workflow:
If an employee has two emails, both will be visible in the launch screen and reports.
If the workflow only uses one email type, only that email will display.
Notifications & reminders
All employee-focused notifications (like reminders or overdue alerts) automatically follow the email type defined in the parent sequence or workflow.
Work & Personal Email tokens
As well as choosing which inbox a workflow is delivered to, you can now insert a participant's work or personal email address directly into content and integrations using two new tokens: @WorkEmail and @PersonalEmail.
They use the same logic as work/personal notification delivery above, checking the primary email first and then the secondary email against your configured work email domains:
@WorkEmailresolves to the primary email if it is on a work email domain. If not, it resolves to the secondary email if that is on one. Otherwise it is empty.@PersonalEmailresolves to the primary email if it is not on a work email domain. If it is, it resolves to the secondary email if that is not on one. Otherwise it is empty.
Both tokens are available anywhere the existing Email and Email (secondary) tokens are, and in Send Data and Webhook integration payloads, where an empty value is sent as an empty string. The existing Email and Email (secondary) tokens are unchanged.
For full details and an example, see Dual Email Support.
FAQ
Q: Can we use the API to upload users with two emails?
Yes. The Enboarder API supports adding both primary (work) and secondary (personal) emails.
Q: Do integrations support this feature?
Yes, integrations (like HRIS connections) will handle dual emails as part of ongoing updates. From release 2026.4.1.0, you can also include a participant's work or personal email in Send Data and Webhook payloads using the @WorkEmail and @PersonalEmail tokens.
Questions?
Contact our Support Team via chat! 😊