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Dual Email Support

Written by Jasmin Nahar

Table of Contents


Dual Email

We're excited to announce this feature! šŸŽ‰

You now have the ability to assign a secondary email address to a single profile.

This means you can now associate two email addresses (e.g. a personal and a work email) with one individual profile.


Why this matters:

  • Reduces duplicate profiles in your account

  • Ensures smoother communication across both personal and work contexts

  • Helps maintain a more complete and accurate user database

This will simplify how you manage people data and make the onboarding journey smoother and more engaging.


What you'll now see in a profile:

This will also be reflected in your dashboard as well. šŸ™Œ

Note: You cannot use the same email address for both the Email & Email (secondary) fields.


Work & Personal Email tokens

Two new tokens, @WorkEmail and @PersonalEmail, let you insert a participant's work or personal email address without needing to know whether it is stored as their primary or secondary email.

How the tokens choose which email to use

The tokens use the same logic that already routes work and personal notifications. Enboarder checks the primary email first, then the secondary email, against the work email domains configured in your account.

@WorkEmail resolves to:

  1. The primary email, if it is on a configured work email domain. If not…

  2. The secondary email, if that is on a configured work email domain. If not…

  3. Empty (no value).

@PersonalEmail resolves to:

  1. The primary email, if it is not on a configured work email domain. If it is…

  2. The secondary email, if that is not on a configured work email domain. If it is…

  3. Empty (no value).

Example: with enboarder.com set as a work email domain, a participant with primary email jane@enboarder.com and secondary email jane@gmail.com would see @WorkEmail resolve to jane@enboarder.com and @PersonalEmail resolve to jane@gmail.com. If the profile only had jane@enboarder.com, @PersonalEmail would be empty.

šŸ’” Work email domains are set in Settings → Account & Security → Security tab → Email domains. See Dual Email Workflow Delivery for setup steps. If no work email domains are configured, no email counts as a work email, so @WorkEmail will always be empty.

Where you can use them

  • Anywhere the existing Email and Email (secondary) tokens are available.

  • In integration payloads: Send Data and Webhook configuration. If a token has no value, it is sent as an empty string, consistent with other empty profile tokens in payloads.

Note: The existing Email and Email (secondary) tokens are unchanged, so any content or integrations already using them will continue to work as before.


Related Articles:


Questions?

Contact our Support Team via chat! 😊

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