If you're looking for support, we're here to help! You have access to Chat, Community, and Help Center!
To access all of these services, click the ? in the top right of any Enboarder page.
Chat
Our Support Team will get back to you within a few hours* when you message using Chat. To get started with Chat, ensure you provide as much detail as you can around your question (like the Unique ID, Workflow name, employee/stakeholder names, etc). You can even send them the URL of the page you're stuck on!
See an error message like the one below? Make sure you copy and paste (or screenshot) the error code and provide it with your message.
What information do you need to provide when reaching out?
Great question! While we know every scenario is different, there are a few things you can provide every time you reach out.
Feel free to copy and paste this straight into the chat when you're stopping by!
Employee/Manager/Admin name(s):
Account name:
Journey name:
Sequence name:
Module name:
URL of page experiencing the issue (including SMS):
Time and date of issue:
How many participants/admins are experiencing this issue:
A detailed description of the issue:
Screenshots/Screen recording:
It's important that relevant fields are filled out to enable our team to help you faster and more efficiently.
Help Center
If you want to explore our Help Center articles you can also click on the ? icon and then click Help Center You can then browse at your leisure and become an Enboarder Rockstar!
We also serve up unique articles depending on which page you're on. So if you're on your Dashboard, you'll see the below!
Need help finding articles? Click on the button below! ⬇
Community
Don't just take our word for it. Use Enboarder Community to connect directly with your HR Peers! Join hundreds of other Enboarder customers to ideate, discover, and connect by asking the Community.
It's not just limited to questions!
What's on your Wish List?
What do you wish you could do with Enboarder? Add your dream features and support other ideas by upvoting them on our all-new Wish List page, exclusive to Enboarder Community.
Product Updates
Ever wanted to know what we've been up to behind the scenes? Subscribe to Product Updates to stay up-to-date with our recent enhancements and news right from within Enboarder Community.
Academy
Enboarder Academy is your new learning hub giving you everything you need to become an Enboarder expert anytime, anywhere. It keeps track of modules you have completed or in progress. You can come back to it anytime you want a refresher on a particular feature.
