Don't lock us out in the cold!

Access Enboarder within your firewall by whitelisting both web and email IP addresses.

Web Whitelisting
The engaging and interactive modules created within Enboarder are all hosted by Amazon Web Services (AWS) in three regional data centers. Each of these data centers provides us with a unique IP address that will each need to be whitelisted if you're having trouble logging into Enboarder's server in that region.
Americas (https://us.enboarder.com): 34.212.126.236
APAC (https://my.enboarder.com): 52.63.218.114
EMEA (https://eu.enboarder.com): 35.156.48.154

While IP Address whitelisting will often be enough, some firewalls may require you to whitelist all Enboarder Domain Urls. These are either of the following: enboarder.com, enboard.me  plus it’s subdomains, and static.enboarder.net domain. If these domains are whitelisted then all content served by Enboarder should be visible. Some of the advanced Enboarder functionality also utilizes common CDNs to fetch and serve javascript files ajax.googleapis.com , cdnjs.cloudflare.com. These domains may need to be enabled within the company network as well.

Email Whitelisting
Enboarder uses two email sending platforms:

  • Customer.io
  • Mailjet

(Check with your Customer Success Manager if you are unsure which service your account is using).

All emails sent via Customer.io and Mailjet on behalf of Enboarder are DKIM and SPF signed for authenticity. Some email servers may block messages coming from either of Enboarder's email service providers. To fix this issue, the following IP addresses can be whitelisted:


Customer.io: 161.38.193.36
Mailjet: 87.253.233.1 to 87.253.233.255 & 87.253.234.1 to 87.253.234.255 (Shared IP range by Mailjet)

If you'd like some assistance, please reach out to your dedicated Customer Success Manager.

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