Don't lock us out in the cold!
Access Enboarder within your firewall by whitelisting both web and email IP addresses.
The engaging and interactive modules created within Enboarder are all hosted by Amazon Web Services (AWS) in three regional data centers. Each of these data centers provides us with a unique IP address that will each need to be whitelisted if you're having trouble logging into Enboarder's server in that region.
Americas (https://us.enboarder.com): 188.8.131.52
APAC (https://my.enboarder.com): 184.108.40.206
EMEA (https://eu.enboarder.com): 220.127.116.11
Enboarder uses two email sending platforms:
(Check with your Customer Success Manager if you are unsure which service your account is using).
All emails sent via Customer.io and Mailjet on behalf of Enboarder are DKIM and SPF signed for authenticity. Some email servers may block messages coming from either of Enboarder's email service providers. To fix this issue, the following IP addresses can be whitelisted:
Mailjet: 18.104.22.168 to 22.214.171.124 & 126.96.36.199 to 188.8.131.52 (Shared IP range by Mailjet)
If you'd like some assistance, please reach out to your dedicated Customer Success Manager.