Don't lock us out in the cold!
Access Enboarder within your firewall by ensuring both web and email IP addresses are allowlisted.
Web Allowlist Process
The engaging and interactive modules created within Enboarder are all hosted by Amazon Web Services (AWS) in three regional data centers. Each of these data centers provides us with a unique IP address that will each need to be allowlisted if you're having trouble logging into Enboarder's server in that region.
See below the domains that can be allowlisted for both the Enboarder Administration Platform as well as for the Enboarder End User experience:
Based on your account setup, you may need to allow multiple domains if you have accounts set up in multiple regions. Our support team can assist if you're unsure.
Enboarder Admin Domains
Enboarder End User Domains
Depending on your security parameters, you may need to allowlist your subdomain. To find your account's subdomain, navigate to Settings > General Setup > My Dashboard. The subdomain can be found under the Login URL:
Email Allowlist Process
Enboarder uses two email sending platforms:
(Check with your Customer Success Manager if you are unsure which service your account is using).
All emails sent via Customer.io and Mailjet on behalf of Enboarder are DKIM and SPF signed for authenticity. Some email servers may block messages coming from either of Enboarder's email service providers. To fix this issue, the following IP addresses can be allowlisted:
Got questions? start a chat with the support team by clicking on the ? button at the top right corner of any Enboarder page.