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Sending Communications Via Workchat
Sending Communications Via Workchat

If you don't like the idea of emails or SMS messages, then you can think about sending notifications via Workchat! Cool huh?

Adam Faludi avatar
Written by Adam Faludi
Updated over 2 years ago

Time to get chatting in the Workplace!

Before you begin: Like anything worth doing, integrations take time. Please allow up to 4 weeks for this integration to be completed, this includes time for scoping, development and testing. You’ll also need to have a system expert and/or system administrator to assist in the completion of this integration.

To set up the ability to send communications via Work chat follow these steps:

Step 1: Click the settings button and select Apps & Integrations

Step 2: Select Workchat tile from the app-center and provide integration details.

Step 3: Search for the Workchat tile from the available list and click on the tile. This will open a dialog for our integration setup.

Step 4: Click on the 'Add Integrations' button, and on the next screen, enter the domain that needs to be integrated, i.e. your company email domain. For example, if the user email is john@acme.com where the notification needs to be sent, then you'll need to enter acme.com in this field.

Note: While sending notifications from Enboarder, the domain of a participant's (new hire/manager) email id is checked against this domain and if it matches, then ONLY Workchat messages will be sent to the user. If it does not match, it will continue to send via email.

This domain can also be a comma-separated list of multiple domains if needed for your organization (e.g. acme.com, acme.co.uk, acme.co.us).

Step 5: Authorization of Workplace by Admin

Once you click the integrate now button on the dialog, you will be taken to the Workplace site where an admin user in Workplace will need to authorize the app for installation.


​Step 6: The Admin user on Workplace will need to enter their credentials to authorize the Enboarder application for sending Workchat messages. The Enboarder application needs the following two permissions in order to send Workchat messages:

  • Read user email - to validate that the user exists in the workplace

  • Message - to send Workchat message

Step 7: Installation complete! 🎉

Once the Admin user on workplace authorizes the Enboarder app, it is installed on your Workplace instance and it is ready to send the Workchat message to your users! 

Got questions? Not a problem! Reach out to the team in the top right corner of any Enboarder page by click the '?' button. ✌️

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